F.A.Q. (Frequently Asked Questions)
Why have I not yet received my verification email?
Confirm that the email you signed up with is valid. You may want to check your spam or junk email folder. The most common reason for not receiving a confirmation email is the domain used to sign up was not the same as your actual email address. Example: using @aim.com instead of @aol.com ... or ... @hotmail.com instead of @yahoo.com ... or ... @msn.com instead of @live.com
When logging in, it's telling me that my username, email address or password is invalid?
This could be caused a number of things. The email address that you signed up with might not be valid. Sometimes an error occurs when one enters a space before or after your email address or username when logging in.
How do I change my email or password?
Click Settings (gear icon at top) >> Click Change my email/password
How do I delete my profile?
Click Settings (gear icon at top) >> Click Delete Account (at bottom of page)
How do I customize my Homepage?
Start on your Home Page >> Click Customize >> Select a pre-made theme or create your own theme.
How do I customize my Profile?
Start on your Profile >> Click Customize >> Create your own theme.
How do I upload a photo?
Click Albums >> Click Upload Photo
How do I create an Album?
Click Albums >> Click Add Album
How do I change my profile photo?
When you upload a new photo you can set it to be your profile photo. Alternately you can choose one of you existing photos to be your profile photo. Follow these steps: Click Albums >> Select the album which has the photo that you want to use >> Click the desired photo >> Lastly, from the top menu, click Make Profile Photo. *Keep in mind that this option doesn't show in mobile.*
How do I post animated gifs to the Status Stream?
Make sure your gif has a width of 250px or smaller. Try using a gif resizer
to accomplish this.
Why isn't my profile background gif animated?
It's possible that your gif has a width greater than 500px. Try using a gif resizer
to accomplish this.
One of my photos was deleted. Why was that done?
for further details.
Why was my account deleted?
if you wish to create a new account.
Can deleted accounts be restored?
We don't restore deleted accounts. This also applies to accounts that had Premium.
How do I post videos in my Status Stream?
Copy the URL of the YouTube video and paste it into your Status Stream.
How do I mention a friend in a status, photo or profile comment?
Use your friend's name with an @ symbol. Your friend will receive an alert when they are mentioned. (ie. @SocialCrave
How do I message a friend, or send them a comment or ask them a question?
Navigate to your friend's profile. You will see in the top menu the "Message", "Comment" and "Ask" links.
What should I do if someone is harassing me on the website?
You should Unfriend them or Block them.
How do I Unfriend or Block someone?
Navigate to your friend's profile. Then click Unfriend or Block.
How do I Unblock someone I just blocked?
Navigate to your Settings (Gear Icon) The click View Blocked List
What should I do if someone is sending me inappropriate messages or asking me for nudes?
You should Unfriend them or Block them. Please also report them to Support.
What should I do if someone posted innapropriate content on their profile?
Please report their profile. We do not allow nudity, harmful content, partial nudity, distasteful imagery, pornographic or sexually suggestive photos.
What should I do if someone is faking me?
Send Support an email with a picture of yourself holding a piece of paper with your username and your account's email address. Also, be sure to mention the profile that is faking you.
Why does my account say pending approval?
This procedure sometimes occurs when you first create an account. This may take up to 1 business day to complete. Thank you for your patience.
What should I do if someone has posted pictures of self-harm on their profile or are talking about committing suicide?
We recommend they seek help. You may want to refer them to our Suicide Help and Prevention